ExtraITSupport ("Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website extraitsupport.com (the "Site"), use our IT support services, or interact with us. We follow industry best practices and comply with applicable data protection laws including GDPR, CCPA, and others.
Personal Data You Provide: When you request IT support, subscribe to our tech newsletter, or contact us, we may collect your name, email address, phone number, company name, job title, and any details you share about your technical issues or infrastructure needs.
Automatically Collected Data: When you browse our Site, we automatically receive certain technical information such as IP address, browser type, operating system, referring URLs, pages visited, timestamps, and device identifiers. This helps us detect security threats and improve user experience.
Cookies & Similar Technologies: We use essential cookies for website functionality and optional analytics cookies (e.g., Google Analytics) to understand traffic patterns. You can control cookies via your browser settings. We do not use tracking cookies for advertising purposes.
We use your data for legitimate business purposes including:
For individuals in the European Economic Area (EEA) or United Kingdom, we process your personal data based on: your explicit consent (e.g., newsletter opt-in), performance of a contract (e.g., providing IT support services), or our legitimate interest in maintaining secure business operations and client relationships. You have the right to withdraw consent at any time. California residents have the right to know what personal data we collect, request deletion, and opt out of any "sale" of data — and we do not sell your personal information.
We never sell, rent, or trade your personal data. We may share information only in these limited circumstances:
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Newsletter subscriber data is kept until you unsubscribe. IT support inquiry data is retained for up to 3 years after last contact to assist with recurring technical issues. Security logs may be retained for up to 12 months.
Depending on your jurisdiction, you may have the following rights:
To exercise these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Our Site and IT support services are not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us immediately.
Your information may be transferred to and processed in countries other than your own, including the United States. For transfers from the EEA or UK, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.
Our Site may contain links to external websites or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised date will be indicated at the top of this page. Continued use of the Site or our services after any changes constitutes acceptance of the updated policy. For material changes, we will provide additional notice (e.g., email or website banner).
Contact Us:
ExtraITSupport — Data Protection Officer
30 N Gould St, Suite 4000, Sheridan, WY 82801, USA
Email: [email protected]
Phone: +1 (307) 215-9280